Sales and Customer Service

 

 

 

 

 

 

 

 

Consultative Sales

Consultative Sales teaches you to focus on your customer, to determine what he or she wants and to see if your product or service is a match for them. Consultative Sales uses the MMS approach to Coaching as the basis of asking the right questions to get to the heart of the matter.

In the Consultative Sales Training you will learn how to:

  • Connect with your customers
  • Build relationships
  • Increase your sales
  • Have satisfied clients
  • Increase referrals
  • Build the bridge between sales and service
  • Have fun while helping people get what they want AND earn money!

 

Also available in Virtual Training 24/7 go to www.mmsvt.com

Customer Satisfaction

The Customer is the person who is requesting and paying for something from the service provider. Satisfaction is the act of meeting or exceeded a want. Customer satisfaction is the act of meeting or exceeding the expectations of the person who is paying for the product or service. If we lived in a perfect world, all customers would be delighted with the service they receive. Since we don’t live in a perfect world, we have created the MMS Customer Satisfaction Program.

In our Customer Satisfaction Training participants will learn:

  • Expectations and the meaning of excellence
  • What gets in the way of outstanding Customer service
  • Who is the employee and what he is looking for
  • Building the Bridge between Customer Satisfaction and Employee Well-Being
  • What exactly is required to serve the customer
  • What employees need to deliver legendary customer service… creating Moments that Matter so that your customers will never forget!
  • Everything you need to deliver outstanding, legendary customer service.

 

Also available in Virtual Training 24/7 go to www.mmsvt.com

Legendary Customer Service

The Customer is the person who is requesting and paying for something from the
service provider. Satisfaction is the act of meeting or exceeded a want. Customer satisfaction is the act of meeting or exceeding the expectations of the person who is paying for the product or service. If we lived in a perfect world, all customers would be delighted with the service they receive. Since we don’t live in a perfect world, we have created the MMS Customer Satisfaction Program.

In our Customer Satisfaction Training participants will learn: 

  • Expectations and the meaning of excellence
  • What gets in the way of outstanding Customer service
  • Who is the employee and what he is looking for
  • Building the Bridge between Customer Satisfaction and Employee Well-Being
  • What exactly is required to serve the customer
  • What employees need to deliver legendary customer service… creating Moments that Matter so that your customers will never forget!
  • Everything you need to deliver outstanding, legendary customer service.

 

Also available in Virtual Training 24/7 go to www.mmsvt.com

Contact us if you are interested in learning more

ARE YOU READY TO DEVELOP YOUR LEADERSHIP AND COACHING SKILLS?

Book your complimentary intake session now.

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